EXCHANGE POLICY FOR ONLINE PURCHASES
Once the order has been processed and sent to the packing area, you will not be able to cancel or modify it. This applies to all items in the store; you can find this information below each product.
FOOTWEAR:
If you wish to exchange the shoes you received for a different size or model, you must request the exchange within the first 7 business days after receiving your order, and then send us an email at [email protected] indicating the model, size, and color you want to exchange; these must always be models and sizes in stock that you can find on our website.
Sale footwear is not eligible for returns, only size exchanges if available in stock
NOTE: Our custom footwear is made especially for each bride according to her specifications, so we do not offer exchanges or returns on these designs. We suggest carefully confirming your size and details before making your purchase, since if the shoes do not fit, it will not be possible to make changes or modifications. We are happy to help you choose the correct size before placing your order.
NOTE: Sale footwear does not qualify to be exchanged for full-price footwear.
Only size and/or model exchanges are accepted for full-price footwear (meaning footwear with no discount applied).
This only applies to online purchases; there are no exchanges on footwear and/or products in general at our physical stores.
To proceed with the exchange, the footwear you return must be in the same condition in which it was sent, and in its original packaging.
You must specify the reason for the exchange.
Once Aguiar receives the merchandise, we will verify its condition and notify you by email or WhatsApp whether the product exchange is valid.
If you choose footwear of a lower price, the difference will remain as store credit for a future purchase; in this case, a digital gift card will be sent to you through the same email, hola@aguiar.mx, through which you already requested the exchange.
Shipping costs are the customer's responsibility, considering there are two shipping labels to pay for: the return to Aguiar and the one back to your address; it must be sent via the same courier (Fedex) to the address of the distribution center located at Av. Ignacio L. Vallarta 1949, Col Americana, 44160 Guadalajara, Jal, attention to Ecommerce Aguiar Novias / 3327207389.
Shipping your new product may take between 5 to 7 business days.
BRIDAL ROBES:
For our Bridal Robes, size and/or color can be exchanged following the same procedure above, and it applies to stock available on our website.
Shipping costs are the customer's responsibility, considering there are two shipping labels to pay for: the return to Aguiar and the one back to your address.
GENERAL ITEM EXCHANGES
Once the package has been delivered to the customer, you have 5 business days for any claim; after this time has passed, no exchange can be made.
We do not offer exchanges on our other accessories due to a change of taste / opinion / color contrast with the dress.
Only if you receive the product in poor condition or with a defect can it be covered by warranty, which is specified below
Once the package has been delivered to the customer, you have 7 business days for any claim; after this time has passed, no exchange can be made.
WARRANTY ON OUR PRODUCTS
We are committed to offering you the best quality products that exceed your expectations, so if you ever need to exchange them, we will gladly do so for the following reasons:
If the item has manufacturing defects.
Headpieces, Garters, Religious Items, Wedding Goblets and Jewelry:
This type of item requires delicate care, as over time it can deteriorate, showing scratches or color changes caused by exposure to humidity, air, and direct light, which naturally causes oxidation in this type of alloy.
Our warranty on this range of products covers 90 calendar days from the date the product is received.
We recommend keeping it in its original packaging in a dry place at room temperature until the day you use it.
Avoid letting your headpiece come into contact with hairspray or any other type of chemical during your hair trial.
Footwear:
Our warranty on footwear covers 30 calendar days once the product is received, only for manufacturing defects such as:
*Any part of the accessory coming loose or detaching.
*Poorly upholstered or loose heels.
*Poorly glued soles
*Broken or worn straps.
The delivery time for the new product may vary depending on its availability.
Note: The lifespan of all our products largely depends on how well you take care of them.
If the product return matches the anomalies mentioned above, please send an email to [email protected] specifying the reason for the exchange along with photographic evidence of the product, so our team can approve it and follow the steps for the exchange via email.
If you made your purchase directly at one of our stores in Guadalajara, Jal, you must go there within 30 calendar days of receiving your footwear and request the exchange at the branch where you made the purchase.
If an exchange is not one of your options, the refund amount will be issued as a gift card.
Veils and Bridal Robes
Since these are delicate items for intimate use, in the case of robes our warranty on this textile line covers 7 calendar days once the product is received, only for manufacturing defects such as:
*Tearing in any part of the textile (loop, lace, or tulle)
*Crystals or pearls coming loose.
This warranty is valid only for online purchases; if you purchased any of these products at one of our physical stores, once the merchandise has left the store there are no exchanges or returns.
In all the situations mentioned above, shipping costs are covered by the company (Warranty per product).
GENERAL NOTE:
If your product arrives with a manufacturing defect or damage, we will gladly exchange it for a new one.
To provide you with the best experience, we recommend placing your order well in advance, since if the order is placed only a few days before your event, the restocking time may not align with your date, and in these cases returns for urgency reasons do not apply.
Our team is always available to support you.
